Dispute & Fake Chargeback Policy
At Indian SMM Services, we aim to provide reliable and seamless SMM services. This Dispute & Chargeback Policy outlines the mandatory procedures for addressing payment issues, failed top-ups, and order discrepancies.
By registering an account and using services on indiansmmservices.com, you agree to abide by the terms outlined below.
1. Mandatory Support Resolution First
- Contact Support: If you experience any payment failure, uncredited funds, or order delays, you must contact our official WhatsApp support team before taking any outside action.
- Resolution Timeline: Users must allow our support team 24 to 48 hours to investigate and resolve any transaction or service issue.
2. Prohibition of Unauthorized & Fake Chargebacks
- Initiating a direct chargeback or payment dispute with your bank, UPI provider, Paytm, Razorpay, or any third-party payment gateway without contacting support first is strictly prohibited.
- Filing a payment dispute for orders that have already been processed or delivered is considered fraudulent activity.
3. Penalties & Enforcement
Any user who violates this policy by filing an unauthorized or fake dispute will face the following automatic enforcement actions:
- Fixed Penalty Charge: An automatic penalty fee ranging from ₹500 to ₹1,000 will be levied on the account to cover gateway dispute fees and administrative costs.
- Account Suspension: The associated SMM panel account will be immediately and permanently banned.
- Forfeiture of Balance: Any remaining wallet balance or pending order credits will be permanently forfeited and non-refundable.
- Network Blacklisting: The user's UPI ID, phone number, email address, and IP address will be blacklisted across our global service network.
- Legal Action: We reserve the right to submit detailed user logs, IP addresses, transaction records, and order fulfillment proofs to payment gateways and legal authorities to recover damages.
4. Contact Us
For any issues regarding your wallet balance or service orders, reach out directly to our dedicated support team on WhatsApp or Raise Ticket.
